Pay your rent or report a repair

In order to pay your rent or report a repair online, you will need to set up your Customer Account.

Pay your rent or report a repair
Your Customer Account gives you control. Use it to view your rent statements, report problems and pay your rent quickly and easily from your phone, tablet or PC.


If you haven't already, email us or call us on 0300 111 7000 and tell us you'd like to be set up. We will give you your username and password. You will need these to log in, so keep them safe.

Once you're set up, you can access your account here or you can log in by clicking 'Customer Account' in the menu bar at the top of any page of the website.



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Below is a handy guide for you to cut out and keep. It lists all your responsibilities for repairs and upkeep around your home. If you have any questions, please contact us.

repairs-upkeep-factsheet